Front Office
Course Content
- The hotel industry introduction
- Role of international Airlines in the Tourism industry
- Role of a travel agent in the tourism industry
- Types of hotels
- Front office introduction
- Qualities of front office staff
- Front office salesmanship
- Front office assistant
- Job description of front office assistant
- Departments that front office coordinates with
- Departure intimation control sheet
- Front office procedures for emergencies
- Information
- Reservation
- Reception
- Front office cashier
- Job description of front office cashier
- Hotel credit
- Foreign currency
- Guest folio
- Allowances
- Guest departure
- Safety locker management
Course Duration
- 3 Months
